Impact

Case Studies

ODSS Training Interventions for KPMG, Birlasoft, Videocon.

Intervention Details

PROGRAM – Email Etiquette and Grammar
AUDIENCE – New Hires
LOCATION – Pune and Delhi NCR

80% Conversion

135

BATCHES

3330

PARTICIPANTS

PROGRAM – Basic Language Training, Telephone Etiquette, Customer Service
AUDIENCE – New Hires
LOCATION – Pune and Delhi NCR

85% Conversion

36

BATCHES

590

PARTICIPANTS

PROGRAM – Command Center Hiring – Assessing candidates on Voice & Linguistics
AUDIENCE – Entry Level
LOCATION – Delhi NCR

Deployed 3 Assessors for 16 working days (5 Hours a day)
Candidates screened: 1103
Cleared: 467
Coversion: 42.33%

PROGRAM – Effective Communication
AUDIENCE – New Hires
LOCATION – Delhi NCR

DNA

24

BATCHES

300

PARTICIPANTS

PROGRAM – Business Communication and Culture (US, UK and Australia)
AUDIENCE – Risk Management Team
LOCATION – Delhi NCR

Impact :
– 30% increase in the number of Greens- 30% decrease in the number of Reds
– Overall Needle Movement of 18.66%
Trainer Feedback:
“Excellent Training, Deepali is a very competent trainer with good subject knowledge. The training was good learning experience and was conducted in an interesting manner. Thank you.” – Madhumita Chakraborty
“She has lot patience, and answered each one of our questions very patiently and applied various teaching method to make audience understand. Overall she is very good trainer. Thanks Deepali.” – Vamsi Chandra
“I learnt so many things. It would help me lot in future also. Trainer helps me a lot. She gives me homework also, so that I can prepare myself in weekdays also. She teaches me very good manners. I really enjoyed the training and also learnt so many things, thanks to Deepali” – Veer Lakshmi
“Excellent Training” – Priyankar Dey

1

BATCH

10

PARTICIPANTS

PROGRAM – Life Skills – Negotiation & Interview Skills,Communication Skills & Bodylanguage, Basic ELT
AUDIENCE – Urban Migrant Workers/Youths
LOCATION – Delhi NCR

IGSSS (NGO)

5

BATCHES

335

PARTICIPANTS

PROGRAM – Advanced Communication (2 days)
AUDIENCE – Assistant Managers, Manager
LOCATION – Hyderabad, Bangalore, Delhi NCR

Trainer Effectivenes: 95.25%
Score: 3.81/4
Trainer Feedback
“Good inputs. And EI was a new topic to me, and will help in execution of deliverables and personal life as well. Thanks (Anubhuti).” Rajiv
“The training was great & is very useful for our work life. I am happy i attended this training.” Pulkit Gupta
“Techniques & tips learnt in the training will be helpful in handling various situations. Will be practising the learning going forward and apply the same.” Atul Srivastava
“Content was well explained and I very well understand the gaps & will practice to improve them.” Kanwarjeet Singh
“One of the best training & trainer so far.” – Gaurav Upadhyay
“The training was very good, I learnt a lot. But I was looking for communication skills which I did not get to learn much.” – Monika

3

BATCHES

50

PARTICIPANTS

PROGRAM – Effective Feedback and Enablement
AUDIENCE – Team Leader, Managers, VPs
LOCATION – Delhi NCR

Trainer Effectiveness: 83.5%
Score:(3.34/4)
Session Feedback:
1. Training was really effective for performance enablement
2. Training was crisp and to the point and will definitely help in conducting the feedback session
3. The Trainer and training imparted suffice the objective very well in structured manner
4. It was a good training and met its objectives. Thanks
5. Nice Interactive training. Good outcome from the discussions
6. It was interactive, learning energetic. The trainer conducted the session very well with examples and activities, wonderful learning.

1

BATCH

35

PARTICIPANTS

PROGRAM – Business Writing and Culture
AUDIENCE – Internal Sales Team- Managers and Sales Executives
LOCATION – Delhi NCR

Content Feedback: 85%
Trainer feedback: 78%
Overall Effectiveness: 80%
Team Leader’s Feedback:

“The team is benefiting from the communication training and most people are using it in their day to day business interactions”

Manager’s Feedback:

“The content was created with inputs from their team so that the case studies were specific and relevant to our line of work. We understood the nuances of how cultural differences that affect business interactions can be overcome, in a very practical manner and the trainer was enthusiastic and committed to the programme.”

1

BATCH

14

PARTICIPANTS

PROGRAM – Cuture & Language – UK
AUDIENCE – New Hires
LOCATION – Gurgaon

100% Conversion

2

BATCHES

29

PARTICIPANTS

PROGRAM – Cuture & Language – Australia and New Zealand
AUDIENCE – New Hires
LOCATION – Gurgaon

100% Conversion

4

BATCHES

53

PARTICIPANTS